Last Updated: [22/03/2025]
At My Big Photo Frame, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a straightforward returns and exchange policy.
1. Returns Policy
- We offer a 14-day return policy from the date of delivery.
- Items must be returned in their original condition and packaging.
- Sale items are non-returnable and are considered final sale.
- Customers are responsible for return shipping costs unless the item is faulty or incorrect.
- To initiate a return, please contact us at info@mybigphotoframe.co.uk with your order details.
2. Exchanges
- We are happy to offer an exchange if you prefer a different frame style or colour.
- Exchanges are subject to stock availability.
- If the new item is of a higher value, you will be required to pay the difference.
- If the new item is of a lower value, we will refund the difference to your original payment method.
- To arrange an exchange, please email info@mybigphotoframe.co.uk.
3. Faulty or Incorrect Items
- If you receive a faulty or incorrect item, please contact us within 7 days of delivery.
- We may request photos of the issue before processing a return or replacement.
- We will cover return shipping costs for faulty or incorrect items.
4. How to Return an Item
- Email info@mybigphotoframe.co.uk with your order number and reason for return.
- We will provide return instructions.
- Package the item securely and post it to the address provided.
- Once received and inspected, we will process your refund or exchange.
5. Refund Process
- Refunds are issued to the original payment method within 5-7 business days after receiving the returned item.
- Shipping costs are non-refundable unless the item is faulty or incorrect.
- We will notify you by email once your refund has been processed.
For any questions about our Refunds & Returns Policy, please contact us at info@mybigphotoframe.co.uk.
By purchasing from My Big Photo Frame, you agree to this Refunds & Returns Policy.